Affordable housing meets digital metering
“Like most local authorities, Spelthorne Borough Council is facing rising energy costs, and this encouraged us to look at new, digital options for heat metering when selecting a system for Benwell House. Besides looking for a system that would be as cost-efficient as possible to customers, we saw this as an opportunity to introduce convenient and easy to use technology. We were impressed by the whole life cost savings of the KURVE platform.”
KURVE can reduce capital (CapEx), operational (OpEx) and replacement (RepEx) expenditure by up to 60%, 17% and 97% respectively.
Supporting residents with KURVE
95% of surveyed KURVE customers responded positively when asked about the web-app. One customer described it as “really useful” for managing money and monthly bills. Ellie Blacklock, our Customer Experience Director, helped to develop Kurve Technologies with SAV Systems in 2019, said:
“As a metering & billing provider, we know it is important to always keep the end-user in mind. Digital solutions and online payments are often seen as a risky option for vulnerable residents by local authorities and housing associations”
“However, results from a KURVE customer survey in January 2022, where 60% of respondents live in local authority and housing association developments, showed that 95% of users make payments online through the web-app, with the remaining 5% using our interactive voice response (IVR) phone service or paying over the counter in PayPoint outlets. This indicates that KURVE is a suitable metering system for all demographics and tenancy types, even for those who may not be as tech savvy.”
Roughly 40% of sites signed up to KURVE now have an element of social housing or affordable rent properties.
60% of respondents live in local authority and housing association developments, and overall 95% of respondents felt positive about KURVE (source: KURVE Customer Survey January 2022)
