Insite also handles all the metering & billing at the adjacent site, Royal Warwick Square. This development finished construction in the latter part of 2021, bringing the total number of apartments at the complex to 513.
Following a competitive tender process, developer Berkeley St Edward and managing agent Rendall & Rittner selected Insite Energy. The review aimed to identify the best turnkey solution while delivering excellent value and customer service.
Kensington Row and Royal Warwick Square form a luxury residential complex centred around a traditional garden square. They incorporate a swimming pool, gymnasium & cinema, as well as a number of affordable shared-ownership homes managed and part-owned by Peabody.
Delivering metering and billing for luxury London developments
All apartments are connected to a heat network for their heating and hot water, with some also benefiting from a communal cooling system. The development uses a mix of smart pay-as-you-go (PAYG) Secure Meters and credit billing. As a result, residents pay only for the energy they use and do not need to submit manual meter readings. They can also quickly resolve questions and issues via Insite’s dedicated customer-contact portal.
“Berkeley Group has worked with Insite Energy on a number of developments, including at Kensington Row, and we have positive experience of the high-quality end-to-end service consistently provided. We’ll be extending that level of service to the residents of Royal Warwick Square in the knowledge that we are getting continued good value following the competitive tender process,” said Jennifer Walchester, Senior Property & Estate Manager at Berkeley Homes.
Insite Energy provides equipment and services to a number of Berkeley Group developments throughout London. It also works with Peabody as Registered Provider on several schemes. Together, the organisations deliver solutions that meet the needs of residents and stakeholders.
“It’s a testament to the expertise of our team and the excellent value and service we offer clients and residents that we retained and extended the scope of the contract in this case, following a competitive process with others across the market,” said Emily McAlindon, Commercial Director at Insite Energy.
A PDF version of the Kensington Row case study is also available to download.
