Register a new resident at your heat network

Resident onboarding

2. Resident move in details

Development name

Flat number*

Building name

House number*

Street name*

City/town*

Postcode*

Tenancy start date/Completion date*

Meter serial number for heating & hot water

You’ll usually find the property’s meter serial number printed on the front of the meter, often near a barcode or label. Most heat meters are inside or near your heat interface unit (HIU), usually in your utility cupboard, or in a communal area.

Meter read date for heating & hot water

Meter read (kWh) for heating & hot water

Please enter the numbers shown on your meter’s main display, ignoring anything after the decimal point. Enter the reading in kilowatt-hour (kWh). If your meter shows megawatt-hour (MWh), multiply this value by 1,000 (e.g. 0.12MWh=123kWh). If you have a read taken from a date other than the completion or tenancy start date, please add the date in the above box. This allows us to verify that we have the correct meter against the disclosed property. If you’re unable to provide a read from the completion or tenancy start date, and we have successfully verified the meter, we will take a remote reading from our systems, if possible.

Meter serial number for cooling

You’ll usually find the property’s meter serial number printed on the front of the meter, often near a barcode or label. Most cooling meters are inside or near your cooling interface unit (CIU), usually in your utility cupboard, or in a communal area.

Meter read for cooling

Meter read (kWh) for cooling

Please enter the numbers shown on your meter’s main display, ignoring anything after the decimal point. Enter the reading in kilowatt-hour (kWh). If your meter shows megawatt-hour (MWh), multiply this value by 1,000 (e.g. 0.12MWh=123kWh). If you have a read taken from a date other than the completion or tenancy start date, please add the date in the above box. This allows us to verify that we have the correct meter against the disclosed property. If you’re unable to provide a read from the completion or tenancy start date, and we have successfully verified the meter, we will take a remote reading from our systems, if possible.

Meter serial number for heating only

You’ll usually find the property’s meter serial number printed on the front of the meter, often near a barcode or label. Most heat meters are inside or near your heat interface unit (HIU), usually in your utility cupboard, or in a communal area.

Meter read for heating only

Meter read (kWh) for heating only

Please enter the numbers shown on your meter’s main display, ignoring anything after the decimal point. Enter the reading in kilowatt-hour (kWh). If your meter shows megawatt-hour (MWh), multiply this value by 1,000 (e.g. 0.12MWh=123kWh). If you have a read taken from a date other than the completion or tenancy start date, please add the date in the above box. This allows us to verify that we have the correct meter against the disclosed property. If you’re unable to provide a read from the completion or tenancy start date, and we have successfully verified the meter, we will take a remote reading from our systems, if possible.

Meter serial number for hot water only

You’ll usually find the property’s meter serial number printed on the front of the meter, often near a barcode or label. Most heat meters are inside or near your heat interface unit (HIU), usually in your utility cupboard, or in a communal area.

Meter read for hot water only

Meter read (kWh) for hot water only

Please enter the numbers shown on your meter’s main display, ignoring anything after the decimal point. Enter the reading in kilowatt-hour (kWh). If your meter shows megawatt-hour (MWh), multiply this value by 1,000 (e.g. 0.12MWh=123kWh). If you have a read taken from a date other than the completion or tenancy start date, please add the date in the above box. This allows us to verify that we have the correct meter against the disclosed property. If you’re unable to provide a read from the completion or tenancy start date, and we have successfully verified the meter, we will take a remote reading from our systems, if possible.

Meter serial number for electricity

You’ll usually find the property’s meter serial number printed on the front of the meter, often near a barcode or label. Most electrcity meters are in your utility cupboard, or in a communal area.

Meter read for electricity

Meter read (kWh) for electricity

Please enter the numbers shown on your meter’s main display, ignoring anything after the decimal point. Enter the reading in kilowatt-hour (kWh). If your meter shows megawatt-hour (MWh), multiply this value by 1,000 (e.g. 0.12MWh=123kWh). If you have a read taken from a date other than the completion or tenancy start date, please add the date in the above box. This allows us to verify that we have the correct meter against the disclosed property. If you’re unable to provide a read from the completion or tenancy start date, and we have successfully verified the meter, we will take a remote reading from our systems, if possible.

Meter serial number for potable water

You’ll usually find the property’s meter serial number printed on the front of the meter, often near a barcode or label. Most water meters are in your utility cupboard, or in a communal area.

Meter read for potable water

Meter read (m3) for potable water

Please enter the numbers shown on your meter’s main display, ignoring anything after the decimal point. If you’re unsure which number to use, look for the largest number on the display. You can also upload a photo of your meter in the ‘Supporting documents’ field.

Resident's phone number

Resident's email address

Provide the primary resident's email address for set up on our customer portal. All residents follow an e-onboarding journey, unless they are vulnerable. If the resident doesn’t have an email address, please write 'N/A'.

Additional resident's phone number

Additional resident's email address

Additional resident information

Include full names, emails, and any known vulnerabilities for any additional residents or authorised contacts not listed above.

Additional information

Supporting documents

Drop files here or

Accepted file types: jpg, png, docx, pdf, mov, mp4, mp3, Max. file size: 256 MB.

* Indicates a mandatory field

10% reduction in heat losses

Reduced meter installation risk

Request support for my heat network

Resident onboarding

1. Your details

Resident onboarding

2. Resident move in details

Need an answer quickly?