Resident round-up

Your quarterly newsletter

July 2026

☀️Summer’s in full swing, and we’re here to help you keep things running smoothly. In this edition, we’ve packed in practical energy saving tips, key updates on heat network responsibilities, and our response to your valuable feedback from this year’s resident survey. Plus, grab a quick tip on saving up to £95 a year with your daily routine.

Seasonal spotlight.

Simple energy saving tips for summer

As we’re now well into summer, heating is likely the last thing on your mind, but it’s actually the perfect time to get your home ready for the months ahead. Our Planning & Resource Manager, Jo, has shared four practical tips to help you stay comfortable now and avoid heating surprises when the weather eventually cools down.

From a quick 10-minute radiator test to catch issues early while our engineers aren’t too busy, to smart ways to build up a winter budget buffer, these quick steps will save you a lot of hassle later.

Your most frequent questions, answered.

Who's responsible for what on my heat network?

We know that navigating roles and responsibilities on a heat network can sometimes be confusing. To help clear things up, our latest blog post highlights exactly who to contact for different maintenance and billing queries.

Whether you need to report a heating & hot water issue to your emergency contact or help making payments, this comprehensive guide points you in the right direction so you can get the right support, right away.

How do you estimate my energy consumption?

Ever wondered how an estimate bill is calculated? To keep things fair and predictable, depending on the data we have available, we use either your historic consumption over the same period last year, or last billing period, or industry average data.

The good news? Any differences between an estimate and your actual usage automatically reconcile later on. Head over to our FAQ to see exactly how this works and what happens when your next actual reading comes through to us.

Responding to your feedback.

Our response to the resident 2026 experience survey

Thank you to everyone who took part in this year’s resident experience survey. We’ve reviewed your feedback, from what's working well to the areas where we need to do better. Ellie, our Customer Experience Director, would like to share an open letter with you to address the common themes raised, what we're actively working on to improve our service, and where you can find extra support. Click below to read the update.

Helpful updates and resources.

Our back-billing rules

Sometimes retrospective amendments need to be made to what you have been already billed. Back-billing is a way of correcting this by issuing a catch-up bill or account balance amendment for energy that has already been supplied to you but has not been correctly charged. Under upcoming rules, there is now a limit as to how far back these charges can go. Take a look at our quick breakdown explaining exactly how these limits protect you.

Add 'my insite' to your phone's home screen

Whether you're jetting off on holiday or out enjoying the summer weather, keeping track of your account couldn't be easier. Did you know you can save 'my insite' directly to your phone as a handy app icon?

It takes less than a minute to set-up and gives you instant access to check your balance, make quick payments, and view your bills while you're out and about. We’ve put together a quick video to show you exactly how to do this on your device.

Quarterly heating hack

Swapping long baths for quick, four-minute showers can scale back your energy bills by at least £95 a year!* It’s a simple adjustment to your daily routine that keeps extra money in your pocket.

Find more energy saving tips here.

*Estimated annual savings for an average household. Source: Energy Saving Trust.

We’re here to help

If you have any queries, please get in touch with our team, who will be able to help. You can reach us via:

• Webform at insite-energy.co.uk/residents/contact-us. Please select the form most relevant to your query.

• WhatsApp - send us a message at 0333 344 3903.

• LiveChat via insite-energy.co.uk.

• Telephone - find your scheme-specific phone number by searching for your postcode or development name on our ‘Find your home’ page.

We hope you enjoyed your quarterly newsletter and found the updates helpful. We'd love to hear your feedback, so please share your thoughts here, and we’ll see you for the next edition!