A mid-year heat network check |
Reporting is underway. Here’s how to keep things running smoothly behind the scenes. |
It’s July. For some that simply means summer, but for us in the heat network industry it marks the first quarterly reporting block under the new Heat Networks (Market framework) (Great Britain) Regulations 2025.
Heat suppliers and operators are now expected to be collecting and maintaining the performance and consumer protection information required for quarterly reporting, with records held from 1 April 2026 ready for submission once the digital reporting service becomes available. While reporting itself isn't yet possible, expectations are now clear, and the day-to-day running of your network is no longer happening quietly in the background, it's being recorded and will soon be reportable.
This is a good moment to take stock:
Are your systems connected and sending data?
Are your responsibilities clear?
Are residents getting the support they expect?
Because when those pieces are working together, everything else becomes easier to manage.
Adam Chilab
Client Experience Director |
S E A S O N A L S I Z Z L E
Turning up the heat on resident support |
Here’s what’s landing this quarter and where to focus your attention: |
1. Quarterly reporting to Ofgem
The first regular data reporting cycle requires you to share financial resilience & continuity, network, metering & billing, vulnerability & debt, quality of service, and pricing transparency data. This needs to be backdated to 1st April 2026, so check you have all the data required ready to submit once Ofgem’s digital service goes live. |
2. Ofgem expectations: becoming part of day-to-day
Regulation is starting to translate into practical requirements, clearer billing, defined responsibilities, and consistent communication. These aren’t new principles, but they are now being looked at more closely and more consistently. |
3. Resident experience: front and centre
From how queries are handled to how information is shared, resident experience is now a visible part of compliance. The networks performing best here are the ones where responsibilities are clear and support is easy to access. |
F R O M T H E T O O L B O X
A few checks that go a long way |
Mid-year is the ideal time to sense-check the parts of your network that support both regulatory reporting and resident experience. |
1. Bring reporting data together in one place
Bring your reporting data together using VANTAGE to access key performance, billing, and resident insights in one place. |
2. Clarify resident responsibilities clearly
Make responsibilities clear for residents by sharing our guidance that explains who to contact for heat supply, billing, and maintenance. |
3. Strengthen support for vulnerable residents
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U P D A T E S F R O M T H E F I E L D
UKREiiF 2026, what we saw |
Jarrad and Lewis attended UKREiiF this year, meeting with clients and industry peers across the event.
Across conversations, there was a clear focus on how organisations are approaching delivery in practice, particularly around data readiness, operational accountability, and resident communication.
These themes are closely aligned with what many in the heat network sector are now working through as regulatory expectations continue to develop. |
Have questions, feedback, or just want to say hi? Reach out: |
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