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Your quarterly newsletter |
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Happy Earth Day! Today is a chance to celebrate the small changes that can make a big difference to the planet. In this edition, we’re sharing more simple ways to be energy efficient at home, explaining how your heat network is already helping reduce carbon emissions, and highlighting some helpful updates and resources for residents. |
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Heat networks and sustainability - what’s the connection? |
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Did you know that your heat network is helping to save carbon emissions? Unlike individual gas boilers, heat networks use centralised energy sources that are more efficient and can utilise low-carbon or renewable technologies. This means fewer emissions and cleaner, smarter heating for your home and community.
You can play your part too. Watch this short video for simple ways to make your home even more energy efficient. |
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Your most frequent questions, answered. |
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Will tensions in the Middle East affect my energy costs? |
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You may have seen the news about tensions in the Middle East and wondered what this may mean for your heating & hot water costs. While global events can affect energy markets, there is no immediate change to your tariff.
Read our latest blog to understand what is happening, what protections are in place for you, and where you can get support if you are worried about rising costs. |
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Responding to your feedback. |
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A change in our opening hours |
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To better match when you need us most, we recently updated our contact centre opening hours. We’re now open: We are still closed on Sundays and bank holidays.
To call us, please use the updated phone number found on your development page. If you need help outside of these hours, you can find support through our website, via the FAQs on our ‘Help & support’ page. |
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Your Direct Debit details are now available to view. |
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| If you have an existing Direct Debit set-up with us, you can now view your Direct Debit details on 'my insite'. To do this, simply click 'Direct Debit set-up' on the homepage.
Depending on the type of Direct Debit you have in place, you’ll be able to view information such as your payment amount, payment or trigger date and set-up date. |
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Helpful updates and resources. |
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A helping hand for residents in vulnerable situations |
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If you’re elderly, disabled, have young children, or need extra support for any reason, you may be able to join our Priority Services Register (PSR). Being on the register can help you access additional support, including communications in alternative formats, help with meter readings, password protection for engineer appointments and more.
Read our vulnerable situations policy to find out more about the support available and how to register. |
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We want to know what you think |
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If you haven’t already completed our survey, we would also like to hear about your experience. Your feedback is key to helping us continually improve our service to you.
The survey only takes around 5 minutes to complete and closes on 30th April 2026. By taking part, you’ll also be entered into a prize draw where you could receive £50 credit onto your ‘my insite’ account. |
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Quarterly heating hack Close the doors! It may seem obvious, but, different rooms have different uses, and so will require different temperatures. Closing the door between rooms will ensure the best comfort and energy savings.
Find more energy saving tips here. |
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We’re here to helpIf you have any queries regarding this email or its attachments, please get in touch with our team, who will be able to help. You can reach us via:
We hope you enjoyed your quarterly newsletter and found the updates helpful. We'd love to hear your feedback, so please share your thoughts here, and we’ll see you for the next edition! |
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