This site uses cookies. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here: Cookie Notice

Continue to site
cookie constent image

Ways to pay

Your home will be fitted with a heat meter (credit/paper bill customers) or a pay-as-you-go meter (pre-pay customers) for paying for your heating and hot water usage.

image for

Credit billing

We offer a number of ways to pay your heating and hot water bill, with online or in person.

Block image
Block image

Pay-as-you-go

We offer several ways to top up your pay-as-you-go meter including; online, over the phone or in person.

Register your account


If you have just moved in, you can register a new pay-as-you-go account here.  

image for

Make a payment


There are a number of ways to pay for your heating and hot water. Find all the information you need to manage your bills here.

image for

How to reduce your heating bills

Tips on how to save money on your heating and hot water.

What is a heat network?

Find out how the heating and hot water for your home is supplied.

Accreditations & Partners

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.