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Our services

We offer bespoke metering network design, installation, commissioning, metering & billing, and customer service and maintenance solutions. We will work with you to understand your needs to advise on the best metering and billing solution for you and your scheme, whilst remaining compliant. We currently manage the metering, billing, and payment solutions for 230 buildings, servicing more than 28,000 homes in the UK.

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Because we’re not an energy supplier, we can focus on providing metering and billing services that are convenient and reliable for heat suppliers, yet fair and flexible for residents. Our aim is to protect you from the risks of operating heat network systems, whether this is financial or reputational.

Our team of in-house specialists can take the lead by managing everything from tariff composition to communicating with residents.

Our full suite of services covering the lifecycle of a heat network include:

Installations, supply and commissioning 

Whether your project is a new build or retrofit, Insite provides dedicated site support throughout the installation process of a metering network.

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Metering and billing

A metering and billing partner for you and your residents. Whether you’re after credit billing or pay-as-you-go, we’ll help you find the solution that’s right for you and your residents. Our metering & billing solutions:

  • Monthly credit billing with credit control
  • Secure Liberty Connect (PAYG)
  • Guru Hub II (PAYG)

Customer support

With the industry’s longest opening hours and multiple communication channels, we strive to provide the best customer service available in the market. This is reflected in our ‘Excellent’ Trustpilot rating and two GOLD customer service awards!

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Client services 

We have a dedicated client support team to provide you with tariff setting and efficiency reviews, as well as assisting you with regulations compliance. You will also have 24/7 access to our client portal, providing you data on the performance of your heat networks. 

Maintenance & ESCo Manager

 We create and deliver bespoke maintenance packages to cover end-to-end heat network assets, from plant room through to Heat Interface Units (HIUs) and meters within individual dwellings.

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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.