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Metering and billing for you and your residents

As experts in heat networks, we do the hard work for you. We ensure that your residents are treated fairly and charged accurately for their energy usage, and that your debt risk is carefully managed.

We deliver market-leading customer service, rated ‘Excellent’ on Trustpilot, with a dedicated customer contact hub offering multi-channel communication and payment options. We provide the shortest call centre waiting times and longest call centre opening hours in the industry.

We offer monthly credit billing and a suite of pay-as-you-go (PAYG) services. Depending on your scheme and customer needs, we will work will you to determine the best solution.

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Credit Billing Systems

We offer monthly credit billing to provide hassle-free payment collection across your schemes. We offer both paper and electronic billing, with multiple payment methods available to customers. Our services are fully in line with regulation as well as following Heat Trust’s guidance.

PAYG Systems

We operate a variety of PAYG/prepayment solutions. These are:

  • KURVE 
  • Guru Hub II
  • Secure Liberty Connect

There are many solutions available for heat networks, with considerations and impacts at each stage of the development from installation through to ongoing management and customer experience. But how do you know which solution is right for your development? 

Find out more in our Credit Billing vs PAYG mini-guide or get in touch using the contact details below.

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Case Study

New Build - KURVE PAYG

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Case Study

New Build Guru Hub II

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Case Study

Supply of Equipment - Secure Liberty Connect

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Contact our Sales Team

We will aim to respond to all enquiries within 24hrs.

For any residential enquiries, please email

Sales Team: 0207 038 9117

Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number here

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.